Mistakes to avoid
The "5 Whys", a problem-solving tool
Practical sheet REF: FIC0446 V1
Mistakes to avoid
The "5 Whys", a problem-solving tool

Author : Siham BENTALAB

Publication date: October 10, 2011, Review date: November 27, 2016 | Lire en français

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5. Mistakes to avoid

  • Don't carry out the analysis without the people directly concerned by the problem.

  • Don't get lost in the search for causes beyond your control or scope of action.

  • Don't confuse "facts" and "opinions": the words "good", "bad" and "sometimes" are to be avoided in any analysis.

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