Deploying the "5 Whys" method
The "5 Whys", a problem-solving tool
Practical sheet REF: FIC0446 V1
Deploying the "5 Whys" method
The "5 Whys", a problem-solving tool

Author : Siham BENTALAB

Publication date: October 10, 2011, Review date: November 27, 2016 | Lire en français

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2. Deploying the "5 Whys" method

Although simple to use, the "5 Whys" method has its pitfalls. In this context, you need to :

  • deploy the method with the people directly concerned by the problem to identify the real causes;

  • remain factual, report what really happened clearly;

  • never work by deduction or assumption of what has happened;

  • confine ourselves to the causes we can control.

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