2. Deploying the "5 Whys" method
Although simple to use, the "5 Whys" method has its pitfalls. In this context, you need to :
deploy the method with the people directly concerned by the problem to identify the real causes;
remain factual, report what really happened clearly;
never work by deduction or assumption of what has happened;
confine ourselves to the causes we can control.
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Deploying the "5 Whys" method
Multi-cause problems
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