1. What can be dematerialized in a quality management system?

The answer to this question is simple: EVERYTHING. It is possible to have a totally paperless quality management system, with, for example, :

• documents produced both internally and externally;

• records relating to the control of non-conforming work;

• audits ;

• objectives, meetings, indicators ;

• customer complaints and satisfaction surveys;

• measuring instruments ;

• purchases, consumables, inventory, suppliers ;

• interlaboratory comparisons, uncertainties ;

• staff skills (accreditation, training, etc.).

The real question is: "What do we want to...