9. Glossary

On-call duty

Period during which an employee is available to his or her employer, during or outside working hours, in order to be ready to intervene in a particular work situation.

In the context of this form, the on-call team represents a group of people who remain permanently available (via telephone, for example) and to whom any abnormal crisis-type event is reported.

Reflex sheet

A checklist, in the form of a simple sheet, indicating what to do in response to an anticipated situation.