7. Glossary

Amélioration continue; Continuous Improvement

Recurring activity carried out to improve performance (ISO 9000:2015, § 3.3.2).

Efficacité; Effectiveness

Level of completion of planned activities and achievement of expected results (ISO 9000:2015).

Efficiency

Ratio between the result obtained and the resources used (ISO 9000:2015).

Requirement; Exigence

"A requirement may be financial, technical, administrative or organizational. A requirement may be financial, technical, administrative or organizational.

Conformity Assessment; Évaluation de la conformité

"Demonstration that specified requirements are met" (paragraph 4.1 of NF EN ISO/IEC 17000, 2020).

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