2. Committing to the EFQM approach
2.1 Self-assessment: the first step towards prioritizing improvement projects
You don't need to have long experience of the EFQM Excellence Model, nor to be an expert in the quantitative rating of the various criteria, to reap the first benefits. An overall understanding of the model and the use of simple questionnaires, consisting of a few dozen questions, can enable a management team to carry out a self-assessment of its organization, detect areas for improvement, prioritize them and select those which, in view of the resources it is willing and able to devote to these improvements, will enable it to make optimum progress. Implementing these improvements in the form of short projects (six months, one year maximum) enables rapid results to be obtained, the dynamics of the model to...
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Committing to the EFQM approach
A few examples
Bibliography
- (1) - EFQM - Le Modèle d'Excellence EFQM 2013 - (version française ISSN 98-90-5236-676-0 ; version originale en anglais ISSN 978-90-5236-670-8).
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EFQM website :
The site also includes an online store where you can buy EFQM publications and register for training courses.
EFQM information on the website of AFNOR, EFQM's partner in France:
...Events
EFQM Forum: held every year in October in a major European city (information on the website http://www.efqm.org )
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