Frequently asked questions
Monitor action plans and involve company players

Is it better to have a global quality action plan or several thematic action plans?

There are no general rules. It's up to you to find the right solution for your company. From a practical point of view, the ideal solution is to have a database or spreadsheet that enables actions to be presented in different views (see Global Quality Action Plan (Tool 2 )).

What's the difference between an action plan and an improvement plan?

This is not the case when we compare their concrete content: actions to improve a situation....