Performance evaluation
ITIL and ISO 2000

As part of SMS implementation, all management system standards require control activities on the operation of a management system.

For the record, the principle of quality and continuous improvement is embodied in the form of a virtuous circle (known as the Deming wheel or PDCA). It is made up of four dials:

• 1. plan – forecast – organize (Plan) ;

• 2. implement (Do) ;

• 3. Check –;

• 4. improve (Act).

For ISO/IEC...