9. Resolution and satisfaction
Within this family of processes, the international standard requires the service provider to master the three processes described below.
9.1 Incident management
The customer expects the service provider to deliver the goods ordered in accordance with the customer's request and without interruption. However, many situations can arise during the course of the service. These are referred to as incidents. All situations identified as abnormal by the customer/user must be reported to the service center for registration and consideration.)
SCROLL TO TOP
Exclusive to subscribers. 97% yet to be discovered!
Already subscribed? Log in!
Resolution and satisfaction
Service guarantee
Bibliography
- (1) - - https://www.itsmf.fr
- (2) - - http://www.ogc.gov.uk
- (3)...
Exclusive to subscribers. 97% yet to be discovered!
Already subscribed? Log in!
Article included in this offer
"Software technologies and System architectures"
(
234 articles
)
Updated and enriched with articles validated by our scientific committees
A set of exclusive tools to complement the resources
