4. Service concept
4.1 What is Service?
There's a distinction between the two notions of product and service, even though both are the result of a process.
Product: economic good resulting from production, manufactured object.
Service: a set of obligations towards individuals or communities.
(Petit Larousse illustré, 1980)
A product is an output of an organization that can be produced without a transaction between the organization and the customer (ISO 9000, § 3.7.6);
A service is an output of an organization with at least one activity necessarily performed between the organization and the customer (ISO 9000, § 3.7.7).
A service is a means of delivering...
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Service concept
Service portfolio
Bibliography
- (1) - - https://www.itsmf.fr
- (2) - - http://www.ogc.gov.uk
- (3)...
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