1. Traceability is not just an operational issue

Implementing a traceability system entails profound changes to production organization, whatever the sector concerned. Unlike some other approaches, where the introduction of a traceability system leads to the development of a new service in connection with existing ones, in this case, implementing a traceability system means asking all the members of a structure to carry out additional work, namely traceability actions. So it's almost natural for a manager to assess his or her traceability needs at the most technical level. Questions will then arise: how to identify products, how to record manufacturing history, etc.? A traceability system can therefore be seen as a set of technical questions and issues at the operational level. In particular, the choice of label format and software solution are the most recurrent aspects. But when it comes to making these choices, we'll show that the decision-making...