8. Resources needed to set up reverse logistics

Reverse logistics begins with the design of the product, which is then dismantled, recycled, recovered, destroyed, etc., and ends with its final destination.

On the other hand, it's between the time the product is sold and the time it's returned that you need to be able to predict how much of it is likely to enter the return channel.

This phase of sorting the products (gatekeeping) that are to enter the channel is very important. Some companies have a zero-returns policy, while others take advantage of returns...