6. Consumerism and new technologies
6.1 The rapid impact of new technologies on consumerism
New information and communication technologies (NICTs), whether the Internet or mobile telephony, in particular Smartphones and Smartphone applications, have revolutionized the field of communication between companies, institutions and citizens or consumers.
The Internet arrived in France in 1992, and the first public sites were available in 1993, marking the beginning of the fast-growing consumer Internet. The Smartphone market really took off in 2007, following the launch of the Apple iPhone and the development of high-speed Internet connections.
Unsurprisingly, NICTs have also changed the way consumer organizations in Europe publish test results, which have generally been available...
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Consumerism and new technologies
Conclusion
Bibliography
Websites
Institut national de la consommation institutional website http://www.conso.net
60 millions de consommateurs magazine website of the Institut national de la consommation (French consumer institute) http://www.60millions-mag.com
Institut national...
Standards and norms
- Supplier-user relations – Product comparison tests – Basic principles - AFNOR NF X50-005 - 08-75
- Supplier-user relations – Comparative product test results - AFNOR NF X 50-006 NF X50-006 - 08-93
- Online consumer reviews – Principles and requirements for collecting, moderating and reporting online consumer reviews - AFNOR NF Z74-501 - 07-13
Regulations
Directive 2001/95/EC of the European Parliament and of the Council of December 3, 2001 on general product safety
Right of reply in the press: the right of reply in the press is governed by article 13 of the law of July 29, 1881 on freedom of the press.
Right of reply on the Internet: the right of reply on the Internet is governed by article 6, IV...
Directory
French consumer associations approved by the public authorities to represent consumers in public consultation bodies and to take legal action (2016)
ADEIC – Association for consumer protection, education and information http://www.adeic.fr
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