1. Quality and non-quality
readers may find it useful to refer to the article Quality and qualitique , a general article covering all quality-related concepts.
Quality is nothing more than logic and common sense, using very simple tools. It consists in implementing certain measures to improve products and customer satisfaction: this is what we might call first-level quality or quality assurance.
If we take a closer look at the company, there are five different types of "customer":
customers for whom the company's products are intended;
employees to whom salaries and benefits are paid as compensation for their work;
suppliers who receive money as compensation for the products or services...
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Quality and non-quality
Cost of obtaining quality
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