3. Drawing up specifications

While the example used to illustrate this form of specification stems from a specific situation, we can generally stress the importance of the following two principles:

• it is necessary to acquire a good knowledge of how operators carry out their work activities;

• the development of specifications expressing the activity's "point of view" must be part of a project management process.

• The notion of work activity

  It can be defined as the way(s) in which an operator, in a given situation, actually goes about achieving the production objectives set for him/her (it can also be described as "real work"). As shown in figure 1...