9. Consequences

The consequences of implementing the right approach to developing or managing "complex systems" can be positive or negative.

• Positive consequences

  This type of approach leads people to think of reality in a different way, and in particular, to no longer consider that a very detailed understanding or knowledge of all aspects of reality necessarily leads to a better possibility of action.

   

  Example

  a family doctor is more likely to make so-called expert errors. Knowing the person too well, he or she usually doesn't take enough care in making the diagnosis. In fact, it's because he knows the person's usual symptoms too well that he doesn't examine him sufficiently. In fact, even small differences...