9. Glossary
On-call duty
Period during which an employee is available to his or her employer, during or outside working hours, in order to be ready to intervene in a particular work situation.
In the context of this form, the on-call team represents a group of people who remain permanently available (via telephone, for example) and to whom any abnormal crisis-type event is reported.
Reflex sheet
A checklist, in the form of a simple sheet, indicating what to do in response to an anticipated situation.
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