3. How does a crisis unit work?

3.1 Triggering the crisis unit

• Internal alert: an alert procedure must be put in place. This procedure must determine how the on-call team will operate, how it will be contacted (usually by a dedicated telephone number) and how it will classify the crisis level (level 1, 2, 3 or 4), using the definitions in the Preparing for an accident: crisis management plan sheet [FIC 1218] . Depending on the level determined by the on-call team, the crisis...