5. New needs

Finally, the IT techniques associated with digital document management mentioned above are leading to new needs for companies and citizen-consumers alike:

• on the one hand, because these techniques call into question existing practices that are no longer appropriate. This is mainly the case for document storage in digital rather than paper form. Experts in this field need to revisit and redefine rules, working methods, responsibilities and training curricula. They need to find solutions that take into account the contributions and limitations of IT techniques, while also taking into account the constraints of their profession;

• secondly, because they lead to new relationships to knowledge in a globalized economy. From this perspective, the citizen is strongly involved. He is even a player, if we refer to what...