9. Continuous improvement management

As we have just seen, we have formidably powerful methods and tools at our disposal for dealing with problems and improving performance. However, these tools can be useless, or even counterproductive, if they are not supported by appropriate management.

Unfortunately, it is this aspect that is most often lacking, and we are currently witnessing the frenetic, technocratic deployment of continuous improvement tools without the vision, values, management and objectives that must imperatively accompany them.