4. Professional organization

4.1 Evolution of the profession

It is difficult to equate the needs of customers as varied as automotive suppliers, household electrical goods manufacturers, tube makers, metal shelving manufacturers and local hardware retailers... However, beyond the specificities linked to the extreme diversity of the market for finished products, a few key trends structure the evolution of customer needs. All customers expect a product that is :

• adapted to their needs;

• delivered on time ;

• with all safety guarantees.