2. Draw up an inventory

Before initiating any kind of assessment, you need to take stock of your organization.

If you haven't already done so, start by mapping the processes that make up your organization, determining the activities that make up each one, the existing monitoring elements, the associated players and, above all, who the internal customers and suppliers are, in order to identify the inputs and outputs that the process has put in place.

Initially, this data collection is best achieved by interviewing the processes one after the other, so that they don't influence each other. This will give you a clear view of the concordance of inputs and outputs as seen by the different players (for example, the concordance between inputs declared by process B as coming from process A and outputs declared by process A as being supplied to process B).

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