1. Involve HRD in the deployment of quality objectives

A quality management system typically includes a support process called "Human Resources". This process is generally managed by the HR manager, as the requirements of ISO 9001:2008 relate to skills, training and awareness.

Training will be specifically addressed in the "Working with HRD on training plans" sheet [FIC 0529] . This topic is generally dealt with by the "Training Manager" function.

You need to convince your HR department that the "Human Resources" process is not limited to managing a training plan. The latter is merely...