5. Our advice

5.1 Determine your documentation system based on your company's operations

The standard focuses on results, not means. In this sense, the company's documented information exists not because it is a requirement of ISO9001, but because the company deems it necessary for its operations. The documentation system is not an end in itself, but a tool for the quality management system. When drawing up a document system (or when questioning it), it's a question of examining the company's practices and operations, and then asking what document support and information management tools are needed (document, form, computerized system, etc.).