1. What's the point of documentation?
First of all, before talking about documentation, it's important to go back to the definition of the term "document". ISO9000 defines a document as "an information carrier and the information it contains". The document has always been the combination of information and its support:
Information is the meaningful part or content. It is characterized by intellectual properties: document purpose, author, source, date, keywords, etc.
The information medium is the container. It is characterized by physical properties: nature, material, weight, size, mode of use, etc.
ISO9001, since the 2015 version, no longer uses the terms "document", "documented procedures" or "records" but uses the generic term "documented information".
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What's the point of documentation?
Bibliography
Guidance on the requirements for Documented Information of ISO 9001:2015- http://www.iso.org/tc176/sc02/public
Reference standards
ISO 9001:2015 – Quality management systems - Requirements
ISO 9000:2015 – Quality management systems - Fundamentals and vocabulary
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