2. What information is managed via IT systems?

A company's information system often includes software to support its various activities.

Production activities can be managed via an ERP (Enterprise Resource Planning). This software package generally covers :

• planning and scheduling process management ;

• manufacturing monitoring and traceability ;

• inventory management, procurement of raw materials, components or semi-finished products ;

• subcontracting management, maintenance management, quality management.

Customer relations can be monitored via a CRM (Customer Relationship Management) system. This type of software package generally enables :

• identify prospects and customers;...