4. What does the Qualivilles standard contain?
The Qualivilles reference system offers a modular approach, with a base of 3 compulsory modules supplemented by 4 optional modules:
4.1 Compulsory modules
module 1: informing and directing / welcoming with attention / responding ;
module 2: service organization ;
module 3: monitoring and compliance.
4.2 Optional modules
module 4: administrative...
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