1. How were these principles developed?

They are based on the best practices and experience of a large number of companies and organizations of all sizes around the world. These principles are the foundations on which your management system should be based. Implementing them is the key to establishing a relevant, effective and sustainable system.

The principles are as follows:

• customer orientation ;

• leadership ;

• employee involvement ;

• process approach ;

• improvement ;

• evidence-based decision-making ;

• stakeholder relations management.

To convince you of their relevance, let's imagine what they would be like "on the inside":...