1. Understand and state the capitalization issue
Experience capitalization is the process of deriving knowledge from someone else's practice or experience. As there are many different experiences and practices, it is essential to identify the trigger for the process and the problem to be solved.
1.1 What triggers the capitalization of experience?
The first step is to identify and understand the origin of the desire to capitalize. In fact, the implementation of experience capitalization within an organization is a response to the expression of a need or a difficulty to be overcome: listen to your employees!
To help you, ask yourself the following questions:
What happened? (What mistake did we make? What success do we want to repeat? What...
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Understand and state the capitalization issue
Identify capitalization objectives
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Reference
Outils de management : capitalisation d'expérience , FD-X 50-190, Paris, Afnor, 2000
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