3. The "Uses, Symbols, Works" approach in stages

The "Usages, Symboles, Ouvrage" (Uses, Symbols, Works) approach has emerged from twenty years' experience of managing infrastructure projects, and from sharing with numerous professionals the need to question their practice and push back its limits. This approach is applied to projects of all sizes, from a neighborhood council on a one-off issue to projects involving 100,000 residents. So, beyond territorial projects, this approach can be transposed to digital projects or any other project, however minor, requiring problem-solving.

You don't have to be a professional to use it. For example, it has been used to enlighten a debate at a co-owners' meeting, or to facilitate the expression of needs in a one-off reorganization of university premises...

Please note: this approach alone will not produce results. It is complementary to a classic...