5. Process requirements
5.1 Review of requests, tenders and contracts
The process remains very classic. However, there are a few points that require special attention.
Although it is becoming increasingly rare, if we read the text in detail, an oral contract between the customer and the laboratory (following a telephone exchange, for example) is quite possible. However, it is expected that the customer's requirements are documented. Thus, in the case of an oral exchange with the customer, the laboratory must at the very least note down the customer's requirements so as to have a record.
For accredited laboratories, if the customer requests a deviation from the method, the laboratory must ensure, in line with the flexibility of its scope of accreditation, whether...
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Process requirements
Management system requirements
Bibliography
Bibliography
Websites
AFNOR https://www.afnor.org/
International Bureau of Weights and Measures https://www.bipm.org
Cofrac https://www.cofrac.fr/
European Accreditation...
Standards and norms
- Conformity assessment – Vocabulary and general principles - NF EN ISO/IEC 17000 - 2005
- Exigences générales concernant la compétence des laboratoires d'étalonnage et d'essais - NF EN ISO/IEC 17025 - 2017
- Quality management systems – Basic principles and vocabulary - NF EN ISO 9000 - 2015
- Quality management systems – Requirements - NF EN ISO 9001 - 2015
- Exigences pour l'accréditation des...
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