2. Creating forms: the preliminary steps
2.1 Identify the objective and purpose of the form
Once the requirement has been defined, it's time to think about and clearly identify the use and structure of the form you want to create.
Let's take the case of a form used to request a waiver from your customer for the delivery of a product that doesn't meet all the established requirements.
For this example, we can identify three possible uses for the form:
gather the information required by the customer for this request;
Maintain traceability and proof of the waiver validated by the customer;
involve...
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Creating forms: the preliminary steps
Creating forms: formatting and implementation
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Reference standards
ISO 9001 – Quality management system – Requirements, ISO, AFNOR Standardization
ISO 9000 – Quality management systems – Fundamentals and vocabulary, ISO, AFNOR Normalisation
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