Our advice
How to measure the performance of your quality management system
Practical sheet REF: FIC1361 V1
Our advice
How to measure the performance of your quality management system

Authors : Cécile MALATERRE, Jean-Luc BERSON, Olec KOVALEVSKY

Publication date: October 10, 2022 | Lire en français

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5. Our advice

5.1 Work in groups to reflect on the performance measurement of your quality management system.

A key factor for success is to reason about performance in a global way, integrating supplier(s) and customer(s) indicators. Involving all the players in the quality management system ensures ownership and long-term development of the system.

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