2. What can we understand?
This notion of performance is now part of the title of a chapter, Chapter 9, which is entirely devoted to it, "Performance assessment", preceding the last chapter of the standard, "Improvement".
2.1 Measuring the performance of a quality management system is becoming a major component of a quality management system.
The performance of the quality management system is introduced right at the start of the standard by the notion of results expected from the quality management system. Each company and its management is invited to answer the question: "What do I expect from my quality management system?
Depending on the answer given to this question, the process approach, which is an essential component of management systems, will deliver...
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