Overview
Read this article from a comprehensive knowledge base, updated and supplemented with articles reviewed by scientific committees.
Read the articleAUTHORS
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Cécile MALATERRE: Quality management consultant
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Jean-Luc BERSON: Systems management consultant and trainer, IRCA-certified QMS auditor
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Olec KOVALEVSKY: Consultant-trainer, manager of AVANTAGE QUALITÉ since 1997 - Consulting and training in organization, process approach and quality for companies in the private and public sectors, specializing in VSEs – SMEs - ISO 9001, MASE, ISO 14001 certification support - ISO 9001 quality system audits - ICA/AFNOR qualified auditor
INTRODUCTION
The purpose of this sheet is to present the various elements, practices and tools used to assess the performance of a quality management system. Performance measurement is a fundamental part of ISO 9001, and the word "performance" appears for the first time in this version of the standard. It is interesting to note that the word "performance" is used 30 times, demonstrating the desire to integrate this notion explicitly into quality management systems, even though its content and level are specific to each company.
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How to measure the performance of your quality management system
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Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO/TS 9002:2016 – Quality management systems – Guidelines for the application of ISO 9001:2015
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