1. Position the evolution of the standard and of your quality management system

To characterize a quality management system, we first need to identify the dimensions or fields of force involved. Four dimensions can be identified in a QMS, each of which can be invested to a greater or lesser extent by each organization using the standard, according to its own culture and managerial orientations.

• The "strategic" field highlights the strategic characteristics of quality: customers, products, customer/product combinations, innovation. A marker of this dimension is the inclination to consider the quality management system above all as an organizational tool for deploying the organization's strategy.

• The "technical" field (or "operational performance") emphasizes the effectiveness and efficiency of processes as an essential determinant of the quality produced. The emphasis, indeed the pre-eminence,...