2. Diagnostic preparation

2.1 Schedule construction

When preparing a diagnosis, it's essential to draw up a schedule. This schedule must include the most important stages:

• expression of needs and challenges ;

• set up a working group (possibly using an outside resource) ;

• perimeter definition ;

• internal communication (diagnosis process, interviews to be scheduled) ;

• preparatory meetings ;

• interviews ;

• summary of results ;

• presentation of results to management ;

• validation of an action plan ;...