7. Glossary

Shock

Rupture within the organization, creating chaos and a loss of meaning for individuals.

Crisis

Collective situation characterized by contradictions and ruptures that make individuals and groups hesitant about what to do.

Crisis life cycle

Duration covering the phases of gestation, amplification, manifestation and regulation.

Defensive

Protective strategy to maintain the business.

Emotions

All the positive or negative sensations that produce specific behaviors in relation to a situation.

Empathy

A form of sympathy that expresses itself in relationships with others in situations of suffering.

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