Overview
Read this article from a comprehensive knowledge base, updated and supplemented with articles reviewed by scientific committees.
Read the articleAUTHORS
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Pierre MONGIN : Mind mapping speaker, consultant and author
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Laurent DELHALLE : Lecturer at Sciences Po Lyon and École de Guerre Économique
INTRODUCTION
Crisis management requires an effective response to minimize negative impacts. This fact sheet guides you through the crucial stages of the response phase, providing concrete, coordinated actions.
With this sheet, you will :
understand the immediate actions to take in a crisis ;
learn to coordinate internal and external efforts ;
optimize resource utilization and emergency communication ;
monitor and evaluate the evolution of the crisis to adjust actions in real time;
learn to fight back in dangerous situations.
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Implementing responses to the crisis
Assessing the situation
Reference standards
ISO 22301:2019 – Security and resilience – Business continuity management systems — Requirements
ISO 31000:2018 – Risk management – Guidelines: offers general guidelines for risk management, including industrial risks and internal company crises.
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