1. The contemporary rise of omnichannel distribution
The aim of this first section is to provide a clear definition of omnichannel retailing. First, we look back at the emergence of online sales channels, which have been added to in-store sales channels since the 1990s. Then, we show that the rise of these online channels means that consumers now have a multitude of options during each of the three main stages inherent in the purchase of a product: choice, order-taking, and physical acquisition. Finally, we give a precise definition of omnichannel distribution.
1.1 The emergence of online sales channels
Without going back over the history of distribution, which has been well documented by Etienne Thil
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The contemporary rise of omnichannel distribution
Logistics at the heart of omnichannel strategies
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