3. Implementation

The implementation of the QOC is based on two main elements: taking stock of the situation and defining the organization and resources to be deployed, using procedures.

The method is based on the following chronology:

• condition of premises :

  • preparation of the elements required for an initial COQ assessment,

  • calculation of COQ and global components,

  • calculation of basic indicators and preparation of dashboard ;

• definition of the future COQ organization :

  • procedure,

  • definition of the means to be implemented.

Of course, all these phases must be planned and...