6. Impact on the quality function

For a variety of reasons, the quality function will have to migrate progressively towards a role as facilitator of the quality approach, and the revision of the ISO 9000 series of standards will help to promote this migration linked to various developments.

• Evolution of the concept of "quality

  The activities linked to the quality function follow the very evolution of the concept of quality (figure 14 ).

• Organizational evolution

  The synergy between the various facets of management systems in the fields of quality, environment, safety, etc., and the increase in corporate reorganizations have strongly encouraged the...