1. Principle of revision

1.1 Motivations

This in-depth overhaul became essential in the early 1990s for reasons both external and internal to the company.

• Reasons external to the company

  New market conditions have emerged since the publication of the 1994 version of the ISO 9000 series of standards (table 1 ).

  • Customers and other interested parties, whose growing demands cover areas far beyond product quality (flexibility and anticipation, quality of service, quality of life, ethics and citizenship, etc.), are encouraging companies to listen more closely to the customer and constantly improve.

  • ...