1. Principle of revision
1.1 Motivations
This in-depth overhaul became essential in the early 1990s for reasons both external and internal to the company.
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Reasons external to the company
New market conditions have emerged since the publication of the 1994 version of the ISO 9000 series of standards (table 1 ).
Customers and other interested parties, whose growing demands cover areas far beyond product quality (flexibility and anticipation, quality of service, quality of life, ethics and citizenship, etc.), are encouraging companies to listen more closely to the customer and constantly improve.
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Principle of revision
Innovations
Bibliography
References
- (1) - - Étude Mobil pour l'ISO www.iso.ch/infoe/8thcyclesurvey.pdf
- (2) - PÉRIGORD (M.) - Les parcours de la qualité. - AFNOR 1992.
Works
Thesis
- - http://www.sudoc.abes.fr
- PENE (M.) - De l'assurance qualité à l'excellence (normes ISO 9000 version 2000 et référentiel B.P.F.). - Grenoble 1 (2000).
Organizations
Association française de normalisation AFNOR.
hptt:// www.afnor.fr
International Standardization Organization ISO.
hptt:// www.iso.ch
British Standards Institution BSI.
hptt://bsonline.techindex.co.uk...
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