How can you ensure that your staff are effectively trained?

You need to train your staff effectively. Training represents a major investment (cost, time). Do they pay off?

Effective training is training with a well-defined objective. It must stem from a need (regulatory compliance, skills enhancement). Personnel arriving for training must be available and informed of the objectives.

How can you make your staff feel involved?

End-of-training tests are used to evaluate the knowledge acquired, and to obtain feedback from trained personnel.