Overview
Read this article from a comprehensive knowledge base, updated and supplemented with articles reviewed by scientific committees.
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Olivier RESTOUEIX: Chemical Engineer, QHSE and CSR Manager Africa Global Logistics
INTRODUCTION
You manage chemical products on your sites, with the risk of a major accident that could lead to a crisis. You want to know how to improve your crisis management system by analyzing all the malfunctions that have occurred. This fact sheet will help you set up a feedback process, by answering the following questions in particular:
Why learn from a crisis?
How to prepare and conduct feedback?
How can we improve our crisis management plan?
This sheet sets out the steps you need to take to master your feedback.
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Integrate lessons learned from a crisis into prevention and response measures
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