Integrate lessons learned from a crisis into prevention and response measures

You manage chemical products on your sites, with the risk of a major accident that could lead to a crisis. You want to know how to improve your crisis management system by analyzing all the malfunctions that have occurred. This fact sheet will help you set up a feedback process, by answering the following questions in particular:

• Why learn from a crisis?

• How to prepare and conduct feedback?

• How can we improve our crisis management plan?

This sheet sets out the steps you need to take to master your feedback.