4. Automated production of a value-added service: the case of IP telephony
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Over the past few years, IP telephony has become so popular that all operators now offer such services. These offers are based on the IP protocol, and are opposed in their conception and philosophy to traditional telephony, which is based on circuit switching. Traditional telephony is still in the majority in terms of customer numbers, but its market share is shrinking dramatically, driven by the "All IP" programs launched by a number of operators to decommission...
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Automated production of a value-added service: the case of IP telephony
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