2. Conduct the audit with kindness
You carry out the audit according to your plan: after the opening meeting, you discuss the different themes with the people or departments you are considering.
2.1 Foster a win-win relationship
Auditing can be perceived by some as a stressful exercise. Auditees may feel judged and uncomfortable. It's up to the auditor to play down the audit and its challenges:
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Conduct the audit with kindness
Observe the facts in the field, be tenacious
Downloadable tools
ToolAudit grid (Tool ...
Reference standards
ISO 9001:2015 – Quality management systems
ISO 19011:2012 – Guidelines for auditing management systems
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