Overview
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Cécile MALATERRE: Quality management consultant
INTRODUCTION
The internal audit team has been formed and the audit scope defined. You must now carry out the audit. If it's carried out properly, it will set in motion a dynamic of improvement. To guarantee its relevance, you need to put all the chances on your side. This means preparing well, implementing best practices and establishing a favorable climate for stakeholders.
This fact sheet presents the key elements for carrying out an internal audit in such a way that it becomes a real tool for progress.
How to prepare it?
How to conduct interviews
How to foster a win-win relationship?
How do you keep track of things while taking notes?
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Conducting an internal audit
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Reference standards
ISO 9001:2015 – Quality management systems
ISO 19011:2012 – Guidelines for auditing management systems
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