6. Mistakes to avoid
6.1 Never refute a statement
Even if you are "mentally" convinced that a statement is false, never dispute it. Doubt always benefits the auditee.
SCROLL TO TOP6.2 Avoid using certain expressions
"If I were you...", "You contradict yourself...", "I don't agree..."... This type of formula should be avoided. You're not in the auditee's shoes. A priori, you know less than he does. He's the knower, and you're the learner. Auditing demands a certain humility.
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Reference standards
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ISO 19011:2012 – Guidelines for auditing management systems
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